• Your boiler is operational at the time of signup for the heating plan.
• Your boiler has been reasonably maintained and is safe to access according to the service checklist.
• You acknowledge that boilers with heavy sludge, scale, or contamination may require additional work not covered in the standard boiler service included in the plan.
• One annual boiler service included every 12 months as part of your heating plan
• Comprehensive safety and efficiency checks
• Detailed flue and combustion analysis
• Cleaning of key components where necessary
• Priority booking for your boiler service appointment
• Annual reminders to keep your service checklist up to date
• A contribution toward small, service-related parts that naturally wear over time
• Emergency breakdown repairs included in our comprehensive boiler service
• Call‑outs for loss of heating or hot water covered under our heating plan
• Major parts such as pumps, diverter valves, heat exchangers, and PCB boards are part of our service checklist
• Gas Safety Certificates available as an optional add‑on to your heating plan
• Repairs caused by sludge, scale, contamination, or poor water quality addressed during your boiler service
• Repairs to radiators, pipework, valves, or external controls included in our service checklist
• The heating plan lasts 12 months from the date your annual boiler service is completed.
• Once the boiler service is done, you’re committed to the full 12‑month term.
• You can only cancel early if the service checklist indicates that the service has not been carried out.
• After 12 months, the plan continues monthly unless you choose to cancel.
• If you cancel after a boiler service has been completed, the remaining balance becomes payable.
• You normally have 14 days to change your mind regarding your boiler service.
• If you book your heating plan within those 14 days, you agree to waive the cooling-off period.
• Once the service checklist is completed, the full 12-month contract applies.
• £12.50 per month via Stripe for your heating plan
• Missed payments may suspend your boiler service plan
• If payments remain unpaid, the full remaining balance may become due as outlined in your service checklist
• You can request a preferred date for your boiler service.
• We aim to book within a 7‑day window for your heating plan.
• As a one‑engineer business, delays can happen due to overrunning jobs, emergencies, illness, or holidays, which may affect your service checklist.
• Delays or rescheduling do not affect your contract or payments.
• You'll be offered the earliest available appointment for your boiler service. • As a member of our heating plan, you'll be placed ahead of non-plan customers. • Please note that priority applies to service appointments only and not to breakdowns, as outlined in our service checklist.
• Some small parts of your boiler service may naturally wear out over time.
• Your heating plan includes a contribution toward these components if they fail within a normal lifespan.
• However, if they fail early due to age, condition, sludge, or other issues, additional charges may apply, as noted in the service checklist.
Email us at admin@alphaheatingltd.co.uk. We aim to acknowledge complaints related to your boiler service within 5 working days and respond fully within 14. For any issues, please refer to our heating plan and service checklist.